• Melanie Relffe-Arnold

Covid-19 Statement

Coronavirus (COVID-19) Infection Prevention & Control Policy


HB Massage

Dear Client,

I hope you and your loved ones are well?

I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made several changes in the way that I operate that you will notice when you next visit.

Booking Appointments If I feel ill or have symptoms of C0VlD-19 or anyone in my family fall ill, I will self-isolate immediately. This may mean that I must cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. You will not be charged for any appointments which you miss due to illness.

Visiting the Salon

I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client. You will have access to soap and hot water to wash your hands with as soon as you enter the salon and will also have hand sanitiser available for you to use as well. I will understand and not be offended if you wish to wear a facemask when you visit the salon and during your treatment if this is appropriate.

Please do not be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include facemasks & aprons where appropriate. I can confirm that the laundering of salon towels and uniforms is a priority and all salon laundry is washed at 60 degrees centigrade. All disposable items are bagged and safely removed from the treatment area after each client.

My treatments

I have carried out a risk assessment on all treatments and am confident that I can continue to provide all Massage Treatments safely.

During your treatment

I understand the importance of hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment. I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let me know and I will do what I can to satisfy you.

After the treatment

To avoid handling of cash, I would prefer if you could pay for your treatment by card. All these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them, as necessary.

Thank you for your understanding and I look forward to seeing you very soon.

Heidi Berrisford

Date: 23rd September 2020

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